• Appointments are recommended to ensure prompt service, but we also accommodate walk-in clients based on availability.

• The process typically takes about 10-15 minutes, depending on the type of service and individual requirements.

• Yes, we provide mobile fingerprinting services for groups and organizations. Please contact us to schedule an on-site appointment.

• We accept various payment methods, including credit/debit cards, cash, and online payments.
• To ensure a smooth and efficient experience, we encourage clients to book and pay online in advance through our website. This helps reduce wait times and secures your appointment at your preferred time.

• Please bring a valid, government-issued photo ID. Acceptable forms of identification include:
• State-issued driver’s license or ID card
• U.S. military ID
• U.S. passport or passport card

• For best fingerprint quality, follow these guidelines:
• Moisturize your hands daily for at least three days before your appointment, especially if you have dry skin.
• Do NOT apply lotion on the day of your appointment, as it can interfere with fingerprint capture.
• Ensure your hands are clean and free of any substances that could obscure your prints.
• Bring all required identification and documents to help expedite the process.

• If your fingerprints are rejected due to poor quality, we will retake them at no additional cost within 30 days of the original appointment.
• To qualify for a free retake, you must provide official documentation from the requesting agency confirming the rejection.
• We do not offer refunds for fingerprint rejections, as rejection may be due to skin conditions, worn ridges, excessive dryness, or other biological factors beyond our control.
• If your fingerprints cannot be captured clearly, we can provide documentation for the requesting agency, confirming multiple attempts were made.

Appointment Requirements:
• Printed Fingerprint Control Form
• Printed TSA "Fingerprint Instructions" Email
• Valid passport
  ◦ Applicants with Asylee or Refugee status may present a Permanent Resident Card or U.S. Driver’s License instead
• Original documents only — no faxes, photocopies, or screenshots accepted

Appointment Requirements:
• Printed Fingerprint Control Form
• Valid U.S. Government-Issued Photo ID (e.g., passport, driver’s license)
• Secondary form of ID (e.g., insurance card, Social Security card, student or work ID)
• Original documents only — no faxes, photocopies, or screenshots accepted